Welcome to Solevault.shop. These Terms and Conditions (“Terms”) govern your access to and use of Solevault.shop, including our website, products, services, checkout, customer support, account features, and any related services collectively referred to as the “Service.”

By visiting our website, creating an account, placing an order, submitting information, or using any part of the Service, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase products from us.

1. About Solevault

Solevault is an independent online resale and retail platform offering selected fashion and lifestyle products, including sneakers, footwear, apparel, bags, accessories, and related items.

Solevault is not a brand official store. Unless clearly stated otherwise, we are not affiliated with, sponsored by, officially connected to, authorized by, or endorsed by any of the brands whose products may appear on our website.

Product names, brand names, trademarks, model names, logos, images, and references may appear on our website for identification and product description purposes only. All trademarks, logos, brand names, and product names are the property of their respective owners.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region, or that you are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order, creating an account, or communicating with us.

3. Account Registration

You may be required to create an account to access certain features of our website.

You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

If you believe your account has been accessed without authorization, please contact us immediately at support@solevault.shop.

We may suspend, restrict, or terminate an account if we believe it has been used for fraud, abuse, unauthorized transactions, policy violations, or any activity that may harm Solevault, our customers, or third parties.

4. Product Listings and Brand References

Some products listed on Solevault may include brand names, trademarks, model names, product names, style codes, logos, or other identifiers. These references are used only to identify, describe, categorize, or provide information about products offered through our platform.

Such references do not imply that Solevault is affiliated with, sponsored by, authorized by, officially connected to, or endorsed by the relevant brand owner.

Unless clearly stated otherwise, Solevault does not claim to be an official retailer, authorized dealer, official distributor, certified partner, or official representative of any third-party brand.

You should not interpret any product listing, product title, product image, product description, platform label, review statement, or marketing content as an official statement, certification, endorsement, or approval by any brand owner.

5. Solevault Product Review Process

Solevault may use its own sourcing review, product review, quality check, listing review, or platform label to support the customer shopping experience.

Any Solevault review, check, description, or platform label represents Solevault’s own internal process only. It does not mean that a product has been authenticated, certified, approved, sponsored, endorsed, or verified by the original brand owner.

Solevault does not knowingly offer counterfeit goods. If you believe that a product listed or received may raise authenticity, trademark, or intellectual property concerns, please contact us at support@solevault.shop with your order information, photos, and a clear description of the issue. We will review the matter and take appropriate action in accordance with our policies and applicable law.

6. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, materials, prices, availability, and related information as accurately as possible.

However, actual product colors, textures, sizing, packaging, labels, materials, production batches, and details may vary due to screen settings, photography, lighting, supplier information, manufacturing differences, or updates from time to time.

Product images are for reference only. Minor differences between product images and actual products do not necessarily constitute a defect.

Product availability, pricing, size availability, and promotional information may change without prior notice.

7. Product Condition and Availability

Products offered on Solevault may come from different sourcing, fulfillment, or supply channels. Unless otherwise stated on the product page, products are offered based on the condition, availability, description, and information displayed at the time of purchase.

We reserve the right to refuse, cancel, or limit any order if a product becomes unavailable, is incorrectly priced, contains listing errors, cannot be fulfilled, is subject to shipping restrictions, or raises compliance, payment, fraud, or risk concerns.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method where applicable.

8. Orders and Acceptance

When you place an order on Solevault.shop, you are making an offer to purchase the selected products.

After you place an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee final acceptance, product availability, or shipment.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

1. Product unavailability;

2. Incorrect product information or pricing;

3. Payment issues;

4. Suspected fraud, abuse, or unauthorized transaction;

5. Shipping restrictions;

6. Violation of these Terms;

7. Errors in order information;

8. Compliance, legal, trademark, intellectual property, or risk concerns.

9. Pricing and Payment

All prices are displayed in the currency shown at checkout unless otherwise stated.

Prices, discounts, promotions, shipping fees, taxes, and product availability may change without prior notice.

We accept the payment methods displayed at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. We do not directly store your full credit card number or complete payment card details.

If a payment is declined, reversed, disputed, suspected to be fraudulent, or otherwise not completed, we may cancel, delay, suspend, or refuse the related order.

10. Shipping and Delivery

Orders may be shipped from Mainland China, the United States, or other available fulfillment locations depending on product availability, logistics arrangements, and delivery destination.

Most orders are processed within 1–4 business days after payment confirmation. Some products may require additional processing, sourcing, preparation, or fulfillment time.

After shipment, the estimated delivery time is usually 3–15 business days, depending on destination, warehouse location, carrier service, customs clearance, and local delivery conditions.

Delivery times are estimates only and are not guaranteed. Delays may occur due to holidays, customs inspections, weather, carrier delays, remote-area delivery, incorrect shipping information, security checks, supplier delays, or other circumstances beyond our control.

Once your order is shipped, we will provide tracking information when available.

11. Shipping Information Provided by Customers

You are responsible for providing accurate and complete shipping information.

Solevault is not responsible for failed delivery, delivery delay, returned packages, lost packages, additional shipping costs, or non-delivery caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If a package is returned due to customer-provided address errors, refusal of delivery, failure to collect the package, unpaid duties, or local delivery issues, additional shipping fees or handling fees may apply.

12. Customs, Duties, and Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.

Unless clearly stated at checkout, such charges are not included in the product price or shipping fee.

Customers are responsible for complying with local import regulations and paying any applicable customs duties, taxes, or fees.

Solevault is not responsible for delays, returns, seizures, additional costs, or delivery failures caused by customs clearance, unpaid duties, refused delivery, import restrictions, or local regulations.

13. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

In general, eligible items may be returned within 30 days after receipt, provided that the item is unused, unworn, unwashed, undamaged, and returned with original packaging, tags, accessories, and proof of purchase.

Before returning any item, you must contact us at support@solevault.shop to request return instructions and the correct return address.

Returns sent to the wrong address, returned without authorization, sent to the shipping origin address, sent to our company address, or sent by cash on delivery may not be accepted or refunded.

Certain items, including customized products, final sale items, clearance items, used items, damaged items caused by misuse, items missing original packaging or accessories, or items that cannot be returned for hygiene reasons, may not be eligible for return unless required by applicable law.

Original shipping fees, return shipping fees, customs duties, taxes, and other third-party charges may be non-refundable unless otherwise required by applicable law or expressly stated in our Return & Refund Policy.

14. Order Cancellation and Modification

If you wish to cancel or modify an order, please contact us as soon as possible at support@solevault.shop.

If the order has not yet entered processing, sourcing, preparation, fulfillment, or shipment, we will try our best to assist you.

However, once an order has entered processing, sourcing, fulfillment, or shipment, it may not be possible to cancel or modify the order.

15. Promotions and Discount Codes

Promotions, coupons, discount codes, store credits, and special offers may be subject to additional terms and conditions.

Unless otherwise stated:

1. Promotions cannot be combined;

2. Discounts cannot be applied retroactively to previous orders;

3. Promotions have no cash value;

4. Promotions may be limited by product, category, customer, region, or time period;

5. We may modify, suspend, or cancel promotions at any time;

6. We may refuse a promotion if we suspect fraud, misuse, abuse, or violation of promotional rules.

16. User Content and Reviews

You may be allowed to submit reviews, comments, photos, feedback, suggestions, or other content.

By submitting content to Solevault, you confirm that:

1. You own or have the right to submit the content;

2. The content is accurate and not misleading;

3. The content does not violate any law or third-party rights;

4. The content is not offensive, abusive, defamatory, obscene, harmful, or unlawful;

5. The content does not include unauthorized advertising, spam, or malicious code.

By submitting content, you grant Solevault a worldwide, non-exclusive, royalty-free, transferable, sublicensable right to use, display, reproduce, modify, publish, translate, distribute, and create derivative works from the content for business, marketing, customer support, service improvement, and promotional purposes.

We reserve the right to remove, edit, refuse, or moderate any content at our discretion.

17. Intellectual Property

All content on Solevault.shop, including text, images, graphics, layouts, designs, product presentations, website structure, software, code, icons, and other materials, is owned by or licensed to Solevault and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, exploit, scrape, download in bulk, or create derivative works from any part of our website or content without our prior written permission.

Third-party brand names, trademarks, logos, model names, and product names displayed on our website remain the property of their respective owners and are used only for identification and product description purposes.

18. Prohibited Uses

You agree not to use Solevault.shop for any unlawful, harmful, abusive, misleading, or fraudulent purpose.

You must not:

1. Violate any applicable law or regulation;

2. Provide false, incomplete, or misleading information;

3. Use the website for fraud, payment abuse, chargeback abuse, coupon abuse, or unauthorized transactions;

4. Interfere with the security, operation, or performance of the website;

5. Use bots, scrapers, automated tools, or unauthorized data collection methods;

6. Upload or transmit viruses, malware, or harmful code;

7. Infringe our intellectual property rights or the rights of others;

8. Misuse brand names, trademarks, or product information in a misleading way;

9. Harass, threaten, defame, or harm others;

10. Attempt to gain unauthorized access to any system, account, or data;

11. Use the Service to purchase products for unlawful resale, fraud, or other prohibited activity.

We may restrict, suspend, or terminate access if we believe these Terms have been violated.

19. Privacy

Your use of Solevault.shop is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, share, and protect your personal information.

By using our website, you acknowledge that your personal information may be handled in accordance with our Privacy Policy.

20. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, logistics services, marketing platforms, analytics tools, customer service tools, or other third-party services.

We are not responsible for the content, policies, security, availability, accuracy, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

21. Disclaimer of Warranties

To the maximum extent permitted by law, Solevault.shop and the Service are provided on an “as is” and “as available” basis.

We do not guarantee that:

1. The website will always be available, secure, uninterrupted, or error-free;

2. Product information will always be complete, accurate, current, or free from errors;

3. Delivery will always occur within the estimated timeframe;

4. The website will be free from viruses or harmful components;

5. Products will meet every personal expectation, preference, fit, style, or usage requirement;

6. Third-party services, payment providers, logistics providers, or suppliers will always operate without delay or error.

Nothing in these Terms limits any mandatory consumer rights that cannot be excluded under applicable law.

22. Brand and Trademark Disclaimer

Solevault is an independent resale and retail platform.

Unless clearly stated otherwise, Solevault is not affiliated with, sponsored by, officially connected to, authorized by, or endorsed by any third-party brand whose products, names, trademarks, logos, model names, or product references may appear on our website.

Any Solevault review, check, quality process, sourcing process, product description, or platform label is our own process only and does not indicate official brand authentication, certification, approval, sponsorship, or endorsement.

For official information about a brand or its products, please refer to that brand’s official channels.

23. Limitation of Liability

To the maximum extent permitted by law, Solevault, its owners, employees, partners, suppliers, service providers, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website, purchase of products, shipping delays, product availability, product condition, third-party services, or inability to use the Service.

To the maximum extent permitted by law, our total liability for any claim related to an order shall not exceed the amount you paid for the product or order giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

24. Indemnification

You agree to indemnify and hold harmless Solevault, its owners, employees, partners, suppliers, service providers, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from:

1. Your violation of these Terms;

2. Your misuse of the website;

3. Your violation of any law or third-party rights;

4. Your submitted content;

5. Your fraudulent, abusive, misleading, or unauthorized activity;

6. Your misuse of brand names, trademarks, or product information.

25. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, civil unrest, epidemics, pandemics, government actions, customs delays, labor disputes, logistics disruptions, power outages, internet failures, cyberattacks, supplier delays, carrier failures, payment provider issues, or other events beyond our control.

26. Changes to These Terms

We may update or modify these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of Solevault.shop after the updated Terms are posted means that you accept the revised Terms.

27. Governing Law

These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the United Kingdom.

Any disputes arising from or related to these Terms, the website, our products, or your order shall first be resolved by contacting us at support@solevault.shop.

If the dispute cannot be resolved informally, it shall be handled in accordance with applicable UK laws, unless mandatory consumer protection laws in your country or region provide otherwise.

28. Contact Us

If you have any questions about these Terms, your order, our products, or our services, please contact us:

Company Name: USEEMALL LTD
Company Address: Conyngham Road, Manchester, England
Important Notice: This is not a return address. Please do not send returns to this address. For returns, please contact us first to obtain the correct return address.
Customer Service Email: support@solevault.shop
Website: https://solevault.shop