Privacy Policy

Welcome to Solevault.shop. This Privacy Policy explains how Solevault.com (“ Solevault,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise use our services.

By using Solevault.shop, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Solevault.shop is an online store mainly focused on print-on-demand products, including but not limited to T-shirts, shoes, bags, socks, homewear, hats, apparel, accessories, and lifestyle products.

Website: https://solevault.shop
Customer Service Email: support@solevault.shop

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide to Us

When you use our website or place an order, you may provide information such as:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Account login information

• Customer service messages

• Product reviews, feedback, or other content you submit

2.2 Order and Transaction Information

When you place an order, we collect information related to your purchase, including:

• Products purchased

• Order number

• Order amount

• Shipping method

• Delivery status

• Return or refund records

• Payment status

We do not directly store your full credit card number or complete payment card details. Payments are processed by third-party payment service providers.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website

• Time and date of visit

• Clicks and browsing behavior

• Cookies and similar tracking technologies

2.4 Information from Third Parties

We may receive information from third-party service providers, such as:

• Payment processors

• Shipping and logistics providers

• Print-on-demand production partners

• Marketing platforms

• Analytics providers

• Fraud prevention providers

• Customer support tools

3. How We Use Your Information

We use your personal information for the following purposes:

1. To process and fulfill your orders;

2. To produce print-on-demand products;

3. To arrange shipping and delivery;

4. To process payments, refunds, returns, and exchanges;

5. To provide customer service;

6. To send order confirmations, shipping updates, and service notices;

7. To create and manage your account;

8. To improve our website, products, and services;

9. To personalize your shopping experience;

10. To send marketing emails or promotional messages where permitted by law;

11. To prevent fraud, abuse, security incidents, and unauthorized transactions;

12. To comply with legal, tax, accounting, and regulatory obligations;

13. To enforce our Terms of Service and other policies.

4. Print-on-Demand Production

Because Solevault.shop mainly sells print-on-demand products, some order information may be shared with production partners or fulfillment providers so that your products can be produced and shipped.

This information may include:

• Your name

• Shipping address

• Product details

• Size, color, quantity, and design information

• Order number or fulfillment reference

Our production and fulfillment partners are only allowed to use this information for order production, fulfillment, shipping, and related service purposes.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, improve user experience, analyze traffic, remember preferences, and support marketing or advertising activities.

Cookies may help us:

• Keep items in your shopping cart;

• Remember your preferences;

• Understand how visitors use our website;

• Improve website performance;

• Measure advertising effectiveness;

• Provide relevant product recommendations or promotions.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, such as shopping cart functionality or checkout experience.

6. How We Share Your Information

We do not sell your personal information in the traditional sense. However, we may share your information with trusted third parties when necessary to operate our business and provide our services.

We may share information with:

1. Payment processors, to complete transactions;

2. Shipping carriers and logistics providers, to deliver orders;

3. Print-on-demand production partners, to produce and fulfill products;

4. Customer support providers, to respond to inquiries;

5. Email and marketing service providers, to send communications;

6. Analytics providers, to understand website performance;

7. Advertising partners, to measure and improve marketing campaigns;

8. Fraud prevention and security providers, to protect our website and customers;

9. Legal, tax, accounting, or compliance advisors;

10. Government authorities or law enforcement where required by law.

We require service providers to use personal information only as necessary to provide services to us and to protect such information appropriately.

7. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you emails about products, promotions, discounts, new arrivals, or other updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@solevault.shop.

Even if you unsubscribe from marketing emails, we may still send you non-marketing messages, such as order confirmations, shipping updates, customer service replies, or policy notices.

8. International Data Transfers

Solevault.shop serves customers in different countries and regions. Your personal information may be processed, stored, or transferred to countries or regions outside your place of residence.

For example, your information may be shared with service providers, payment processors, shipping partners, or print-on-demand production partners located in different countries.

Where required by applicable law, we will take reasonable steps to protect your personal information when it is transferred internationally.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders;

• Providing customer service;

• Handling returns, refunds, and disputes;

• Maintaining business records;

• Complying with legal, tax, accounting, and regulatory obligations;

• Preventing fraud and protecting our legal rights.

When personal information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law and business needs.

10. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account login information confidential and for notifying us if you believe your account has been accessed without authorization.

11. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you;

• Correct inaccurate or incomplete information;

• Request deletion of your personal information;

• Object to or restrict certain processing activities;

• Withdraw consent where processing is based on consent;

• Request a copy of your personal information;

• Opt out of certain marketing communications;

• Opt out of certain targeted advertising or data sharing where applicable.

To exercise your privacy rights, please contact us at:

Email: support@solevault.shop

We may need to verify your identity before processing your request.

12. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on our business activities and legal obligations, these rights may include:

• The right to know what personal information we collect, use, disclose, or share;

• The right to request deletion of personal information;

• The right to correct inaccurate personal information;

• The right to opt out of certain sale or sharing of personal information;

• The right to limit the use of sensitive personal information where applicable;

• The right not to be discriminated against for exercising privacy rights.

We do not knowingly sell personal information in the traditional sense. However, some analytics, advertising, or tracking activities may be considered “sharing” or “sale” under certain privacy laws.

To submit a privacy request, please contact us at support@solevault.shop.

13. European and UK Users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

Our legal bases for processing personal information may include:

1. Performance of a contract, such as processing and delivering your order;

2. Consent, such as sending marketing communications where required;

3. Legitimate interests, such as improving our website, preventing fraud, and providing customer service;

4. Legal obligations, such as tax, accounting, and compliance requirements.

You may have the right to access, correct, delete, restrict, object to processing, withdraw consent, or request data portability, subject to applicable law.

You may also have the right to lodge a complaint with your local data protection authority.

14. Children’s Privacy

Our website is not intended for children under the age of 13, or the minimum age required by applicable law in your jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at support@solevault.shop, and we will take reasonable steps to delete such information.

15. Third-Party Links

Our website may contain links to third-party websites, apps, platforms, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party services you visit or use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

The updated Privacy Policy will be posted on this page with a new “Last Updated” date.

Your continued use of Solevault.shop after the updated Privacy Policy becomes effective means that you acknowledge the updated policy.

17. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Solevault Customer Service
Email: support@solevault.shop
Website: https://solevault.shop