Shipping Policy

Thank you for shopping at Solevault.shop. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.

Solevault.shop mainly sells print-on-demand products. Some items may be made after an order is placed, so processing and delivery times may vary depending on product type, warehouse availability, destination, carrier service, customs clearance, and seasonal order volume.

1. Shipping Locations

We ship both domestic and international orders.

Our orders may be shipped from warehouses or production facilities located in:

• Mainland China

• United States

The shipping location for your order may depend on product availability, production requirements, delivery destination, and logistics efficiency.

We may ship different items in the same order separately if they are produced or stored in different locations.

2. Order Processing Time

We try to process and ship orders as quickly as possible.

Most orders are processed within 1–4 business days after the order is placed, provided that the items are available and payment has been successfully confirmed.

Since many of our products are print-on-demand items, some products may require additional production or preparation time before shipping.

During peak periods, such as holidays, new product releases, promotional campaigns, or high-order-volume periods, processing may take a few extra days.

If an item is temporarily unavailable or requires additional production time, there may be a delay of up to approximately 7 business days before shipment.

3. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is usually:

3–15 business days

Delivery time may vary depending on:

• Destination country or region

• Shipping warehouse

• Product type

• Carrier service

• Customs clearance

• Local delivery conditions

• Weather, holidays, or unexpected logistics delays

Please note that the estimated delivery time does not include order processing or production time.

4. Shipping Methods and Carriers

We work with reliable shipping carriers and logistics partners to deliver your order.

The specific carrier may vary depending on your shipping address, warehouse location, package size, and shipping method selected at checkout.

Once your package is handed over to the shipping carrier, the delivery process is mainly handled by the carrier. While we cannot fully control carrier delays, route changes, customs inspections, or local delivery issues, we will provide tracking information and assist you where possible.

5. Tracking Information

Once your order has been shipped, we will provide a tracking number by email when tracking information is available.

Please allow some time for the tracking information to update after shipment. In some cases, tracking updates may take 24–72 hours to appear.

If your tracking information has not updated for several days, please contact us at:

Email: support@solevault.com

6. Shipping Restrictions

We can ship to many countries and regions worldwide. However, some products may not be available for shipping to certain destinations due to logistics restrictions, customs regulations, product limitations, or carrier service availability.

If we are unable to ship your order to your address, we will contact you as soon as possible and may offer an alternative solution or cancel the order with a refund.

7. Customs, Duties, and Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.

These charges are not always included in the product price or shipping fee unless clearly stated at checkout.

Customers are responsible for complying with local import regulations and paying any applicable customs duties, taxes, or fees.

Solevault.shop is not responsible for delays caused by customs clearance, import inspections, or unpaid customs fees.

8. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is accurate and complete before placing an order.

We are not responsible for delivery failure, delays, lost packages, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at:

Email: support@solevault.com

If the order has not yet been processed or shipped, we will try our best to update the address. If the order has already been shipped, we may not be able to change the delivery address.

9. Delayed, Lost, or Returned Packages

Shipping delays may occur due to factors beyond our control, including customs inspections, carrier delays, weather conditions, holidays, incorrect addresses, remote-area delivery, or unexpected logistics disruptions.

If your package is significantly delayed, lost, or returned to sender, please contact us at support@solevault.com with your order number and tracking information.

We will help check the shipment status and work with the carrier or logistics provider where possible.

If a package is returned due to an incorrect address, failed delivery attempt, refusal to receive, or unpaid customs fees, the customer may be responsible for additional reshipping costs.

10. Split Shipments

Because our products may be produced or stored in different warehouses, items from the same order may be shipped separately.

If your order arrives in multiple packages, you may receive more than one tracking number. Please do not worry if one item arrives earlier than another.

11. Order Cancellation Before Shipment

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet entered production, processing, or shipment, we will try our best to cancel it.

However, because many of our products are print-on-demand items, once an order has entered production or has been shipped, we may not be able to cancel it.

12. Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, please contact us:

Solevault Customer Service
Email: support@solevault.com
Website: https://solevault.com